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Account & payment

To create an XITE account, open the XITE app and click on the OK button to open the menu. Click on the gear icon to enter the settings menu, and then click on ‘Go XITE Premium’ to begin the sign-up process.

Open the XITE app, click on the OK button to open the XITE menu, go to the settings menu via the gear icon and then click ‘Log in to your account’. Follow the steps shown on your screen.

Go to the login page and click on ‘Forgot password’. After submitting your email address, an email will be sent with a link to change your password. Follow the steps in the email. NOTE: for security reasons, the link in the email will only be valid for 1 hour.

Log in to your account page using your email address and password. Under ‘Account details’ click on the ‘change’ button and then click ‘Change password’. After submitting your email address, an email will be sent with a link to change your current password. Follow the steps in the email. NOTE: for security reasons, the link in the email will only be valid for 24 hours.

Unfortunately, it is not possible to change the email address connected to your account at this time. If you experience troubles logging in, or other issues regarding your email address on XITE, please contact our support team.

Log in to your account page using your email address and password. Under ‘Account details’, click on the ‘change’ button. Here you can change your First name, Last name, Date of birth and Gender.

Press the OK button on your remote control to open the XITE menu. Go to the gear icon to enter the settings menu where you will find the ‘log out’ option.

To log in to your account, you need to use the email address and password you submitted during the sign-up process. Forgot your password?

While we are sad you wish to cancel, we’ve made it easy for you to do so.
1. Log in to your account page
2. Click on ‘cancel subscription’
After cancelation you can still use all the Premium features untill the next billing date. The cancellation will automatically change your Premium subscription to Free on the next planned billing date.

There may be a technical issue. Please reset your TV-box, log out  and then log back in to your account in the XITE app. If this didn’t work, there might be other reasons why your Premium subscription is not working:

– Your subscription has ended because you have chosen to cancel XITE Premium. (If this is the case, you should have received a cancellation email with more information.)

– There is a problem with the monthly payment. Please check the payment status on your account page to see if your payment information is still valid. If not, try a different payment method. If a regular payment doesn’t go through on the usual billing date, we will try again fo 2 more days. If still no payment is received, your subscription will be cancelled.

– We may have suspected fraudulent activity on your account. An email has been sent with more information.

Log in to your account page and check your subscription status. If this indicates XITE Free, your account will not be charged.

If your subscription status is still XITE Premium, find the email we sent when you cancelled as this contains the planned date of cancellation.

Cancellation dates are based on the billing cycles. You can continue to use all of the Premium features until the end of the current billing cycle. A cancellation will automatically change your Premium subscription to Free on the next planned billing date.

If you are still experiencing payment issues, do not hesitate to contact us.

If you subscribed to XITE directly, you can update your payment details from you account page on xite.com/account. If you subscribed via In app purchasing on e.g. Roku or AppleTV. Please update your payments details at your platform account.